Contact information

ALKATRAN – Contact Information

For any enquiries regarding your order, our curated collections, or general assistance, please reach out to our team. We are committed to providing prompt support to all our customers across Australia.

1. Customer Support & General Enquiries

For assistance with order tracking, sizing advice, or product information, please contact us via email. Our team aims to respond to all enquiries within 24–48 business hours.

2. Business Correspondence

If you need to contact our administrative office for partnership opportunities, media enquiries, or formal correspondence, please use the following contact details. Please note that this address is for administrative use only and is not a public retail location or a returns drop-off point.

3. Support Hours

Our support team operates during standard Australian business hours to ensure we can assist you effectively.

  • Monday to Friday: 9:00 am – 5:00 pm (AEST)

  • Saturday & Sunday: Closed

Important Note: For all return requests, please remember to contact our team first at help@alkatran.store to obtain a valid Return Merchandise Authorisation (RMA) number before attempting to send any items back to our facilities.